ManageAtlas Support

Questions, problems or ideas for ManageAtlas? Send a message with the form below and I will get back to you as soon as possible.

Fragen, Probleme oder Ideen zu ManageAtlas? Schreib mir über das Formular, ich melde mich so bald wie möglich.

Your message is only used to answer you. / Deine Nachricht wird nur zur Beantwortung verwendet. Privacy / Datenschutz

FAQ

How do I get an API key?

Sign in at atlas.ripe.net with your RIPE NCC Access account, open API Keys and create a new key. Copy it into the app.

Which permissions does the key need?
  • Probes: list your own probes
  • Measurements: list, create and stop your own measurements
  • Credits: view your credit balance

The app checks the key when you connect it and shows which permissions are missing. You can re-run the check in the settings.

Can I try the app without an account?

Yes. Choose “Try without a key” on the first screen. The demo shows sample data and sends nothing to RIPE Atlas.

I don't get notifications

Check that notifications for ManageAtlas are allowed in the system settings. The app checks your probes in the background from time to time; the system decides how often, so a notification can take a few minutes.

How do I remove my data?

Use “Remove key” in the settings, or delete the app. See the privacy policy.

ManageAtlas is an independent app and is not affiliated with the RIPE NCC. / ManageAtlas ist eine unabhängige App und steht in keiner Verbindung zu the RIPE NCC.